IT Service Management
We plan, design, and deliver IT Services by combining people, processes, and technology.
Experienced IT Team
IT Service Management (ITSM) guarantees an organization’s access to appropriate technology and procedures that align with its long- and short-term goals. The umbrella of ITSM encompasses various components, including planning, designing, building, implementing, deploying, improving, and supporting internal processes and procedures within organizations.
IT Service Management
Service Strategy
ITSM enables us to access the customer's IT needs to determine their requirements and capabilities.
• Strategy Management • Financial Management • Service Portfolio Management • Demand Management • Business Relationship Management • Capacity ManagementService Design
ITSM assists in determining how we can improve existing processes and when to implement new IT services.
• Design Coordination • Service Catalogue Management • Service Level Management • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Supplier ManagementEmergency Service
ITSM helps to coordinate the build and deployment of IT services in the organization.
• Transition Planning and Support • Change Management • Service Asset and Configuration Management • Release and Deployment Management • Service Validation and Testing • Evaluation • Knowledge ManagementCustomer Journey
As an established service provider in the current market, Sage Informatics comprehensively understands the precise needs and gaps that require attention. As a result, we can work together using our proposed technology, services, and people. Sage Informatics is geared in the right direction and strategy to provide the solution that fits Hollard’s environment.
Sage Informatics proposes an approach that matches the current industry standards in service offerings and helps the organization achieve benefits on a short-term and long-term basis. In addition, Sage Informatics will work in alliance with a global insurance provider to clearly understand the expectations regarding delivery and roll-out and arrive at a cost-effective and comprehensive solution.
Sage Informatics recognizes the need to deliver every solution quickly and on budget. A skilled Sage Informatics project manager is the single point of contact for the alliance between Sage Informatics and a global insurance provider. Each project has differing needs and constraints; Sage’s business model maintains flexibility and responsiveness to our client’s demands.
Sage Informatics believes that a “one-size-fits-all” mentality does not work. Instead, customizing each solution to fit the client’s unique requirements is crucial to ensuring that the customer fully owns the outcome. Moreover, the process necessitates the expertise of skilled engineers to design, execute, and oversee it appropriately.
Achieving this solution depends on collaborating and supporting all relevant parties involved in the service life cycle, and no alternative means are available. By proposing the solution, Sage Informatics would like to integrate the appropriate parties in achieving efficient service levels that benefit the smoother transition.
Service transition is the most sensitive and critical of all the service life cycle stages. Service Strategy is a thought process, Service Design is done on paper to provide better architecture, and Service Operations are primarily about keeping the lights on. In contrast, Continual Service Improvement works with all the stages to improve them. Finally, service Transition ensures that any modifications or transitions to the live operational environment – affecting new, modified, retiring, or retired services – meet the agreed expectations of the business,
users, and customers.
At Sage Informatics, we are dedicated to ensuring the success of our global insurance provider and the timely delivery of our projects. Every business transaction, regardless of size, represents a partnership between the client and the service provider, vendor, user, seller, and buyer.
Your reliable IT Outsourcing Partner
We help organisations manage their IT needs by providing high-quality ITSM solutions.