Field Service Management

Optimize Your Entire Service Organization

While a service operation is ultimately measured by its performance on the day of service, ClickSoftware’s mobile workforce management solution helps you exceed your customers’ expectations throughout their service experience – transforming your employees into your company’s ultimate brand ambassadors.

  • Planning and Forecasting ensuring proper workforce coverage for your expected demand.
  • Shift Management optimizing your employees' availability to fit demand during the day of service.
  • Scheduling and Dispatch assigning the right people to the right place, at the moment, for every customer or task.
  • Mobility ensuring comprehensive interconnectivity is maintained when employees are in the field.
  • Performance Measurement coupled with predictive and prescriptive analytics – identify improvement opportunities to ensure continuous improvement.

ClickSoftware provides a comprehensive range of workforce management solutions designed to help service organizations face the challenges of inefficiency head-on. We understand that maximizing the utilization of your resources is the lifeblood of your service organization and have developed a suite of solutions and services that reach the heart of the problem.

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