Dynamics 365 Customer Service
Deliver fast, personalized, intelligent customer support consistently to exceed expectations and earn customers for life.
Customer Service Automation
The Dynamics 365 Customer Service is an all-encompassing platform that empowers teams to provide better customer service experiences. With Dynamics 365 Customer Service, teams can effectively liaise with customers through multiple channels and offer support on their preferred channels. In addition, businesses can enhance customer satisfaction by customizing customer interactions and providing timely solutions. The Dynamics 365 Customer Service platform is crucial in achieving this goal by ensuring customers receive the appropriate support and assistance.
Core Capabilities of Dynamics 365 Customer Service
AI-Driven Productivity Tools
All-in-one desktop experience for agents with complete customer profiles and engagement history. AI-based insights in real-time to provide proactive recommendations during an active customer interaction.
Intelligence Self-Service Capabilities
Help customers immediately access the right resources for their cases when required. Collaborate and communicate with other team members through personalized community portals.
Single Connected Platform
Connect different aspects of customer service under one platform, create reports to track KPIs and agent performance, use in-built workflows and data connectors to streamline processes, etc.
Omni Channel Capabilities
Connect phone systems on Microsoft's scalable platform and communicate with customers digitally on their most preferred channel and the language of their choice with an intelligent agent routing option.
Personalize Customer Interactions
Identify customer engagement opportunities based on customer behavior and tailor responses with the help of AI-based tools that understand customer sentiments and emotions in real time.
Single Source of Truth
Get a shared understanding of company-wide business data continually updated as data from different business apps flows into and out of the same data lake to make better business decisions.
Why should you implement Dynamics 365 Customer Service?
Increased first-contact resolution due to better self-service capabilities
Better case management and efficient case routing
Boost employee productivity with the help of AI-enabled tools.
Increase revenue by reducing cart abandonment
Create and track service levels and ensure that the team meets the SLAs
Quick case resolution due to a connected platform
Virtual agents to attend to customer queries at all times
Personalized customer interactions with AI-enabled tools
Measure the team's performance using analytics and reporting mechanisms
Sage Informatics Your Trusted Technology Partner
Consulting
We audit the current status of your systems and processes and consult your team on enhancements and upgrades.
Implementation
Our team of experts manages the end-to-end implementation of Dynamics 365 Finance and Operations.
Integration
We help you integrate Dynamics 365 Customer Service with other Microsoft Products and other 3rd party software.
Customization
We can customize Dynamics 365 instances to suit your business' specifications and requirements.
Migration
We help you migrate data from legacy systems or other customer service platforms.
Support & Maintenance
We provide support and maintenance offerings to our clients to ensure the smooth functioning of systems.
Trusted Microsoft Gold Partner
We are specialize in providing up-to-date Microsoft technology-based customer solutions all over the world.